Best Call Center Software in 2024

Welcome to our curated list of the Best Call Center Software available in the market. We've carefully selected these products based on their features, user-friendliness, customer reviews, and overall performance. Whether you're a freelancer, small business owner, or enterprise, you'll find a suitable project management solution here.


CloudTalk

CloudTalk

Connect Globally with Crystal-Clear Calls Using CloudTalk.

CloudTalk is a powerful cloud-based calling solution that enhances communication for sales and support teams worldwide. Offering localized phone numbers in over 160 countries, it breaks down international calling barriers, enabling businesses to connect with more prospects and improve customer interactions. CloudTalk features smart call routing, in-depth analytics, and automated workflows to streamline processes and increase productivity. Its easy-to-use interface integrates with popular CRM systems, helping teams manage calls, monitor performance, and refine outreach strategies. With CloudTalk, organizations benefit from clear call quality, fewer missed calls, and stronger customer engagement.

CloudTalk Price

Pricing Plan Starts from $19 Per Month

CloudTalk Application Type

  • Call Center Software
  • Remote Work Software
  • Call Center Software For Mac

CloudTalk Features

  • Outbound Call Center
  • Inbound Call Center
  • Concurrency Support
  • Live Chat
  • Progressive Dialer
  • Predictive Dialer
  • Queue Management (Calls)
  • IVR Support
  • Auto Call Recording
  • Call Monitoring

CloudTalk Price Plans

  • Starter
  • Essential
  • Expert
  • Custom
Nextiva

Nextiva

Enhance Customer Experience with Nextiva's All-in-One Platform

Nextiva is a robust platform designed to streamline customer interactions across all channels like voice, chat, messaging apps, and social media. With AI-powered features, it helps businesses deliver personalized, context-based support, boosting customer satisfaction and loyalty. The platform offers real-time insights that allow teams to manage the entire customer journey more effectively while automating key tasks to improve efficiency and cut costs. By integrating communication tools and simplifying operations, Nextiva helps companies provide outstanding customer experiences, fostering business growth and giving them a competitive edge.

Nextiva Price

Pricing Plan Starts from $20 Per user Per Month

Nextiva Application Type

  • Call Center Software
  • Call Center Software For Mac

Nextiva Features

  • Outbound Call Center
  • Inbound Call Center
  • Concurrency Support
  • Live Chat
  • Queue Management (Calls)
  • IVR Support
  • Auto Call Recording
  • Call Monitoring
  • Progressive Dialer
  • Predictive Dialer

Nextiva Price Plans

  • Essential (Business communication)
  • Professional (Business Communication)
  • Enterprise (Business Communication)
  • Core (Contact Centre)
  • Premium (Contact Centre)
  • Optimum (Contact Centre)
  • Ultimate (Contact Centre)
CallTools

CallTools

Boost Outreach with CallTools' Contact Center Solution

CallTools is a versatile contact center software crafted to streamline both outbound and inbound communications for businesses of any size. Its intuitive interface and robust features help agents run campaigns smoothly and boost engagement with customers and prospects. The platform offers built-in CRM, SMS messaging with templates, and comprehensive call tracking, making it easy to organize and manage contacts. CallTools also includes advanced features like call reputation monitoring and automated suppression rules to enhance connectivity and minimize blocked calls. With its cloud-based setup and seamless integrations, CallTools ensures high productivity and excellent customer interactions.

CallTools Price

Custom Pricing

CallTools Application Type

  • Call Center Software
  • Call Center Software For Mac

CallTools Features

  • Outbound Call Center
  • Inbound Call Center
  • Concurrency Support
  • Live Chat
  • Progressive Dialer
  • Predictive Dialer
  • Queue Management (Calls)
  • IVR Support
  • Auto Call Recording
  • Call Monitoring

CallTools Price Plans

  • CallTools
CircleLoop

CircleLoop

Revolutionize Business Calls with CircleLoop.

CircleLoop is a cloud-based phone system designed to simplify communication for businesses of all sizes. Its intuitive interface and flexible pricing make it easy to set up and manage phone systems on existing devices, perfect for startups to enterprises. Features like call recording, voicemail transcription, and advanced routing help streamline operations and boost productivity. Integration with popular CRM tools like HubSpot and Pipedrive allows users to track and analyze calls, enhancing decision-making. CircleLoop ensures you never miss a call and maintains a professional image with its scalable, modern solution.

CircleLoop Price

Pricing Plan Starts from �15 Per User Per Month

CircleLoop Application Type

  • Call Center Software
  • Call Center Software For Mac

CircleLoop Features

  • Outbound Call Center
  • Inbound Call Center
  • Concurrency Support
  • Live Chat
  • Progressive Dialer
  • Predictive Dialer
  • Queue Management (Calls)
  • IVR Support
  • Auto Call Recording
  • Call Monitoring

CircleLoop Price Plans

  • Pay as you go
  • Unlimited
ZIWO

ZIWO

Connect with Customers Anytime with Ziwo

Ziwo is a top-notch cloud contact center tailored for businesses in the GCC. It offers a single, easy-to-use platform for managing voice calls and WhatsApp chats, ensuring smooth, high-quality communication thanks to local telecom partners and international carriers. With support for both English and Arabic, and integrations with over 15 CRMs and 500+ APIs, Ziwo fits seamlessly into your current systems. Its secure, cloud-based architecture and focus on compliance help businesses stay efficient and protected, making Ziwo a go-to for enhancing customer interactions.

ZIWO Price

Pricing Plan Starts from $30 Per User Per Month

ZIWO Application Type

  • Call Center Software
  • Call Center Software For Mac

ZIWO Features

  • Outbound Call Center
  • Inbound Call Center
  • Live Chat
  • Progressive Dialer
  • Predictive Dialer
  • Queue Management (Calls)
  • IVR Support
  • Auto Call Recording
  • Call Monitoring
  • Concurrency Support

ZIWO Price Plans

  • ZIWO
Truly

Truly

Automate Revenue with Truly's AI Bots

Truly is a modern SaaS platform designed to simplify revenue operations through smart automation. It uses AI-powered bots to handle repetitive tasks like prospecting, validating contact info, and updating CRM records. This frees up your team to focus on strategic work instead of tedious chores. Truly offers clear insights into your processes and customer interactions, helping sales reps make better decisions. Easy to integrate with your current systems, Truly enhances efficiency and boosts revenue growth by ensuring everything runs smoothly and transparently. Join the automation movement and revolutionize your revenue operations with Truly.

Truly Price

Pricing Plan Starts from $99 Per User Per Month

Truly Application Type

  • Call Center Software
  • Call Center Software For Mac

Truly Features

  • Outbound Call Center
  • Inbound Call Center
  • Concurrency Support
  • Live Chat
  • Progressive Dialer
  • Predictive Dialer
  • Queue Management (Calls)
  • IVR Support
  • Auto Call Recording
  • Call Monitoring

Truly Price Plans

  • Growth
  • Enterprise
net2phone

net2phone

Streamline Your Customer Interactions with net2phone

net2phone is a leading call center software that provides businesses with advanced cloud communication solutions designed to enhance customer support and service. With seamless integration capabilities, users can connect their favorite tools for a unified communication experience, enabling efficient management of customer interactions. The platform offers features like call routing, analytics, and real-time monitoring, empowering teams to deliver exceptional service. Backed by over 30 years of expertise, net2phone ensures reliable and high-quality voice communication, helping businesses elevate their customer engagement strategies.

net2phone Price

Pricing plan starts from $23.99 per user per month

net2phone Application Type

  • Call Center Software
  • Call Center Software For Mac

net2phone Features

  • Outbound Call Center
  • Inbound Call Center
  • Concurrency Support
  • Live Chat
  • Progressive Dialer
  • Predictive Dialer
  • Queue Management (Calls)
  • IVR Support
  • Auto Call Recording
  • Call Monitoring

net2phone Price Plans

  • Classic (Cloud)
  • Omni (Cloud)
  • Play (Cloud)
  • Full (Cloud)
  • Classic (On-Premise)
  • Omni (On-Premise)
  • Play (On-Premise)
  • Full (On-Premise)
3CLogic

3CLogic

Transform Customer Engagement with 3CLogic's AI Contact Center

3CLogic offers a cloud-based contact center solution that transforms customer and employee experiences with AI-powered tools. Designed for large enterprises, it simplifies operations by automating routine tasks, personalizing interactions, and providing real-time analytics. Key features include smart routing, automated self-service, and seamless CRM integration, all within a secure environment certified by SOC2, ISO 27001, and HIPAA. Whether you need a complete cloud solution or a hybrid setup, 3CLogic helps businesses enhance customer engagement and achieve operational excellence.

3CLogic Price

Custom Pricing

3CLogic Application Type

  • Call Center Software
  • Call Center Software For Mac

3CLogic Features

  • Outbound Call Center
  • Inbound Call Center
  • Progressive Dialer
  • Predictive Dialer
  • Queue Management (Calls)
  • IVR Support
  • Concurrency Support
  • Live Chat
  • Auto Call Recording
  • Call Monitoring

3CLogic Price Plans

  • 3CLogic
Dialer360

Dialer360

Boost Sales Efficiency with Dialer360

Dialer360 is a versatile cloud-based auto-dialer designed to boost sales productivity and simplify communication. With its intuitive interface, Dialer360 helps sales teams efficiently handle calls, automate dialing, and connect with prospects in real-time. It offers features like predictive dialing, call recording, and detailed reporting to refine outreach strategies and increase conversion rates. The platform also integrates smoothly with popular CRM systems, ensuring effective tracking and management of customer interactions. Dialer360 is crafted to enhance sales efficiency and support businesses in reaching their goals.

Dialer360 Price

Custom Pricing

Dialer360 Application Type

  • Call Center Software
  • Call Center Software For Mac

Dialer360 Features

  • Outbound Call Center
  • Inbound Call Center
  • Concurrency Support
  • Progressive Dialer
  • Predictive Dialer
  • IVR Support
  • Auto Call Recording
  • Live Chat
  • Queue Management (Calls)
  • Call Monitoring

Dialer360 Price Plans

  • Dialer360
  • Voice Broadcasting (VB360)
  • VoIP360 (VoIP Credit)
Connect First

Connect First

Connect First Application Type

  • Call Center Software
  • Call Center Software For Mac

Connect First Features

  • Outbound Call Center
  • Inbound Call Center
  • Progressive Dialer
  • Predictive Dialer
  • Queue Management (Calls)
  • Concurrency Support
  • Live Chat
  • IVR Support
  • Auto Call Recording
  • Call Monitoring

Connect First Price Plans

  • Connect First
TalkDesk

TalkDesk

Empower Your Customer Support with TalkDesk.

TalkDesk is a powerful call center software designed to enhance customer support for businesses of all sizes. It offers AI-driven automation, seamless integrations, and a user-friendly interface that allows teams to manage communications efficiently from a single dashboard. By focusing on exceptional customer experiences, TalkDesk helps organizations build strong client relationships and elevate their support services.

TalkDesk Price

Pricing plan starts from $85 Per user per month

TalkDesk Application Type

  • Call Center Software

TalkDesk Features

  • Outbound Call Center
  • Inbound Call Center
  • Concurrency Support
  • Live Chat
  • Progressive Dialer
  • Predictive Dialer
  • Queue Management (Calls)
  • IVR Support
  • Auto Call Recording
  • Call Monitoring

TalkDesk Price Plans

  • CX Cloud Professional
  • CX Cloud Professional Plus
  • CX Cloud Enterprise
CallHippo

CallHippo

Empowering Communication Effortlessly

CallHippo is a versatile call center software designed to enhance customer communication for businesses of all sizes. It allows users to set up a virtual phone system quickly, featuring call forwarding, real-time analytics, and CRM integrations. By streamlining call management and prioritizing user experience, CallHippo helps teams deliver exceptional customer service and build stronger relationships.

CallHippo Price

Pricing plan startsfrom $18 Per Month

CallHippo Application Type

  • Call Center Software

CallHippo Features

  • Outbound Call Center
  • Inbound Call Center
  • Concurrency Support
  • Live Chat
  • Predictive Dialer
  • Queue Management (Calls)
  • IVR Support
  • Auto Call Recording
  • Call Monitoring
  • Progressive Dialer

CallHippo Price Plans

  • Bronze
  • Silver
  • Platinum
  • Enterprise
Bright Pattern

Bright Pattern

Empowering Communication Effortlessly

Bright Pattern provides innovative call center software that enhances customer support through seamless omnichannel communication. Its intelligent features streamline operations, boost agent productivity, and ensure efficient management of customer interactions across various channels, including voice, chat, and email. Ideal for businesses of all sizes, Bright Pattern empowers teams to deliver exceptional customer experiences while adapting to the evolving demands of engagement in today�s competitive landscape.

Bright Pattern Price

Custom pricing plan

Bright Pattern Application Type

  • Call Center Software

Bright Pattern Features

  • Outbound Call Center
  • Inbound Call Center
  • Concurrency Support
  • Live Chat
  • Progressive Dialer
  • Predictive Dialer
  • Queue Management (Calls)
  • IVR Support
  • Auto Call Recording
  • Call Monitoring

Bright Pattern Price Plans

  • Bright Pattern
Freshdesk Contact Center (Formerly Freshcaller)

Freshdesk Contact Center (Formerly Freshcaller)

Elevate Your Customer Support with Freshdesk Contact Center

Freshdesk Contact Center (formerly Freshcaller) delivers an intuitive, all-in-one solution for seamless voice communication, empowering businesses to provide exceptional customer support. With advanced features like AI-powered voice bots and comprehensive call management, it enhances agent productivity and ensures high-quality interactions. Ideal for remote teams, this scalable platform allows effortless collaboration and monitoring, making it easier to resolve customer issues while maintaining satisfaction across all channels.

Freshdesk Contact Center (Formerly Freshcaller) Price

Custom pricing plan

Freshdesk Contact Center (Formerly Freshcaller) Application Type

  • Call Center Software

Freshdesk Contact Center (Formerly Freshcaller) Features

  • Outbound Call Center
  • Inbound Call Center
  • Concurrency Support
  • Queue Management (Calls)
  • IVR Support
  • Auto Call Recording
  • Call Monitoring
  • Live Chat
  • Progressive Dialer
  • Predictive Dialer

Freshdesk Contact Center (Formerly Freshcaller) Price Plans

  • Blossom
  • Garden
  • Estate
  • Forest
  • Estate Omnichannel
  • Forest Omnichannel
  • Sprout
eVoice

eVoice

Streamlined communication for businesses on the go

eVoice is a versatile call center software that enhances communication for businesses with features like virtual phone numbers and call forwarding. Its user-friendly interface simplifies call management, ensuring you never miss an important call. By boosting connectivity and productivity, eVoice helps maintain strong client relationships while streamlining interactions.

eVoice Price

Pricing plan starts from $12 Per Month

eVoice Application Type

  • Call Center Software

eVoice Features

  • Outbound Call Center
  • Inbound Call Center
  • Live Chat
  • Queue Management (Calls)
  • IVR Support
  • Auto Call Recording
  • Call Monitoring
  • Concurrency Support
  • Progressive Dialer
  • Predictive Dialer

eVoice Price Plans

  • eVoice Lite
  • eVoice Unlimited
  • eVoice Unlimited Plus
  • eVoice Unlimited Pro
  • Live Receptionist Standard
  • Live Receptionist Plus
  • Live Receptionist Pro

List of Best Call Center Software

PRODUCT NAME PRICE TAGLINE
CloudTalk CloudTalk Pricing Plan Starts from $19 Per Month
Nextiva Nextiva Pricing Plan Starts from $20 Per user Per Month
CallTools CallTools Custom Pricing
CircleLoop CircleLoop Pricing Plan Starts from �15 Per User Per Month
ZIWO ZIWO Pricing Plan Starts from $30 Per User Per Month
Truly Truly Pricing Plan Starts from $99 Per User Per Month
net2phone net2phone Pricing plan starts from $23.99 per user per month
3CLogic 3CLogic Custom Pricing
Dialer360 Dialer360 Custom Pricing
Connect First Connect First