Call Center Software in 2024

CloudTalk

CloudTalk

Connect Globally with Crystal-Clear Calls Using CloudTalk.

CloudTalk is a powerful cloud-based calling solution that enhances communication for sales and support teams worldwide. Offering localized phone numbers in over 160 countries, it breaks down international calling barriers, enabling businesses to connect with more prospects and improve customer interactions. CloudTalk features smart call routing, in-depth analytics, and automated workflows to streamline processes and increase productivity. Its easy-to-use interface integrates with popular CRM systems, helping teams manage calls, monitor performance, and refine outreach strategies. With CloudTalk, organizations benefit from clear call quality, fewer missed calls, and stronger customer engagement.

CloudTalk Price

Pricing Plan Starts from $19 Per Month

CloudTalk Application Type

  • Call Center Software
  • Remote Work Software
  • Call Center Software For Mac

CloudTalk Features

  • Outbound Call Center
  • Inbound Call Center
  • Concurrency Support
  • Live Chat
  • Progressive Dialer
  • Predictive Dialer
  • Queue Management (Calls)
  • IVR Support
  • Auto Call Recording
  • Call Monitoring

CloudTalk Price Plans

  • Starter
  • Essential
  • Expert
  • Custom
Nextiva

Nextiva

Enhance Customer Experience with Nextiva's All-in-One Platform

Nextiva is a robust platform designed to streamline customer interactions across all channels like voice, chat, messaging apps, and social media. With AI-powered features, it helps businesses deliver personalized, context-based support, boosting customer satisfaction and loyalty. The platform offers real-time insights that allow teams to manage the entire customer journey more effectively while automating key tasks to improve efficiency and cut costs. By integrating communication tools and simplifying operations, Nextiva helps companies provide outstanding customer experiences, fostering business growth and giving them a competitive edge.

Nextiva Price

Pricing Plan Starts from $20 Per user Per Month

Nextiva Application Type

  • Call Center Software
  • Call Center Software For Mac

Nextiva Features

  • Outbound Call Center
  • Inbound Call Center
  • Concurrency Support
  • Live Chat
  • Queue Management (Calls)
  • IVR Support
  • Auto Call Recording
  • Call Monitoring
  • Progressive Dialer
  • Predictive Dialer

Nextiva Price Plans

  • Essential (Business communication)
  • Professional (Business Communication)
  • Enterprise (Business Communication)
  • Core (Contact Centre)
  • Premium (Contact Centre)
  • Optimum (Contact Centre)
  • Ultimate (Contact Centre)
CallTools

CallTools

Boost Outreach with CallTools' Contact Center Solution

CallTools is a versatile contact center software crafted to streamline both outbound and inbound communications for businesses of any size. Its intuitive interface and robust features help agents run campaigns smoothly and boost engagement with customers and prospects. The platform offers built-in CRM, SMS messaging with templates, and comprehensive call tracking, making it easy to organize and manage contacts. CallTools also includes advanced features like call reputation monitoring and automated suppression rules to enhance connectivity and minimize blocked calls. With its cloud-based setup and seamless integrations, CallTools ensures high productivity and excellent customer interactions.

CallTools Price

Custom Pricing

CallTools Application Type

  • Call Center Software
  • Call Center Software For Mac

CallTools Features

  • Outbound Call Center
  • Inbound Call Center
  • Concurrency Support
  • Live Chat
  • Progressive Dialer
  • Predictive Dialer
  • Queue Management (Calls)
  • IVR Support
  • Auto Call Recording
  • Call Monitoring

CallTools Price Plans

  • CallTools
CircleLoop

CircleLoop

Revolutionize Business Calls with CircleLoop.

CircleLoop is a cloud-based phone system designed to simplify communication for businesses of all sizes. Its intuitive interface and flexible pricing make it easy to set up and manage phone systems on existing devices, perfect for startups to enterprises. Features like call recording, voicemail transcription, and advanced routing help streamline operations and boost productivity. Integration with popular CRM tools like HubSpot and Pipedrive allows users to track and analyze calls, enhancing decision-making. CircleLoop ensures you never miss a call and maintains a professional image with its scalable, modern solution.

CircleLoop Price

Pricing Plan Starts from �15 Per User Per Month

CircleLoop Application Type

  • Call Center Software
  • Call Center Software For Mac

CircleLoop Features

  • Outbound Call Center
  • Inbound Call Center
  • Concurrency Support
  • Live Chat
  • Progressive Dialer
  • Predictive Dialer
  • Queue Management (Calls)
  • IVR Support
  • Auto Call Recording
  • Call Monitoring

CircleLoop Price Plans

  • Pay as you go
  • Unlimited
ZIWO

ZIWO

Connect with Customers Anytime with Ziwo

Ziwo is a top-notch cloud contact center tailored for businesses in the GCC. It offers a single, easy-to-use platform for managing voice calls and WhatsApp chats, ensuring smooth, high-quality communication thanks to local telecom partners and international carriers. With support for both English and Arabic, and integrations with over 15 CRMs and 500+ APIs, Ziwo fits seamlessly into your current systems. Its secure, cloud-based architecture and focus on compliance help businesses stay efficient and protected, making Ziwo a go-to for enhancing customer interactions.

ZIWO Price

Pricing Plan Starts from $30 Per User Per Month

ZIWO Application Type

  • Call Center Software
  • Call Center Software For Mac

ZIWO Features

  • Outbound Call Center
  • Inbound Call Center
  • Live Chat
  • Progressive Dialer
  • Predictive Dialer
  • Queue Management (Calls)
  • IVR Support
  • Auto Call Recording
  • Call Monitoring
  • Concurrency Support

ZIWO Price Plans

  • ZIWO
Truly

Truly

Automate Revenue with Truly's AI Bots

Truly is a modern SaaS platform designed to simplify revenue operations through smart automation. It uses AI-powered bots to handle repetitive tasks like prospecting, validating contact info, and updating CRM records. This frees up your team to focus on strategic work instead of tedious chores. Truly offers clear insights into your processes and customer interactions, helping sales reps make better decisions. Easy to integrate with your current systems, Truly enhances efficiency and boosts revenue growth by ensuring everything runs smoothly and transparently. Join the automation movement and revolutionize your revenue operations with Truly.

Truly Price

Pricing Plan Starts from $99 Per User Per Month

Truly Application Type

  • Call Center Software
  • Call Center Software For Mac

Truly Features

  • Outbound Call Center
  • Inbound Call Center
  • Concurrency Support
  • Live Chat
  • Progressive Dialer
  • Predictive Dialer
  • Queue Management (Calls)
  • IVR Support
  • Auto Call Recording
  • Call Monitoring

Truly Price Plans

  • Growth
  • Enterprise
uContact

uContact Application Type

  • Call Center Software
  • Call Center Software For Mac

uContact Features

  • Outbound Call Center
  • Inbound Call Center
  • Concurrency Support
  • Live Chat
  • Progressive Dialer
  • Predictive Dialer
  • Queue Management (Calls)
  • IVR Support
  • Auto Call Recording
  • Call Monitoring

uContact Price Plans

  • Classic (Cloud)
  • Omni (Cloud)
  • Play (Cloud)
  • Full (Cloud)
  • Classic (On-Premise)
  • Omni (On-Premise)
  • Play (On-Premise)
  • Full (On-Premise)
PrimoDialler

PrimoDialler Application Type

  • Call Center Software
  • Call Center Software For Mac

PrimoDialler Features

  • Outbound Call Center
  • Inbound Call Center
  • Concurrency Support
  • Live Chat
  • Progressive Dialer
  • Predictive Dialer
  • Queue Management (Calls)
  • IVR Support
  • Auto Call Recording
  • Call Monitoring

PrimoDialler Price Plans

  • Quote Based
3CLogic

3CLogic

Transform Customer Engagement with 3CLogic's AI Contact Center

3CLogic offers a cloud-based contact center solution that transforms customer and employee experiences with AI-powered tools. Designed for large enterprises, it simplifies operations by automating routine tasks, personalizing interactions, and providing real-time analytics. Key features include smart routing, automated self-service, and seamless CRM integration, all within a secure environment certified by SOC2, ISO 27001, and HIPAA. Whether you need a complete cloud solution or a hybrid setup, 3CLogic helps businesses enhance customer engagement and achieve operational excellence.

3CLogic Price

Custom Pricing

3CLogic Application Type

  • Call Center Software
  • Call Center Software For Mac

3CLogic Features

  • Outbound Call Center
  • Inbound Call Center
  • Progressive Dialer
  • Predictive Dialer
  • Queue Management (Calls)
  • IVR Support
  • Concurrency Support
  • Live Chat
  • Auto Call Recording
  • Call Monitoring

3CLogic Price Plans

  • 3CLogic
Dialer360

Dialer360

Boost Sales Efficiency with Dialer360

Dialer360 is a versatile cloud-based auto-dialer designed to boost sales productivity and simplify communication. With its intuitive interface, Dialer360 helps sales teams efficiently handle calls, automate dialing, and connect with prospects in real-time. It offers features like predictive dialing, call recording, and detailed reporting to refine outreach strategies and increase conversion rates. The platform also integrates smoothly with popular CRM systems, ensuring effective tracking and management of customer interactions. Dialer360 is crafted to enhance sales efficiency and support businesses in reaching their goals.

Dialer360 Price

Custom Pricing

Dialer360 Application Type

  • Call Center Software
  • Call Center Software For Mac

Dialer360 Features

  • Outbound Call Center
  • Inbound Call Center
  • Concurrency Support
  • Progressive Dialer
  • Predictive Dialer
  • IVR Support
  • Auto Call Recording
  • Live Chat
  • Queue Management (Calls)
  • Call Monitoring

Dialer360 Price Plans

  • Dialer360
  • Voice Broadcasting (VB360)
  • VoIP360 (VoIP Credit)
Connect First

Connect First Application Type

  • Call Center Software
  • Call Center Software For Mac

Connect First Features

  • Outbound Call Center
  • Inbound Call Center
  • Progressive Dialer
  • Predictive Dialer
  • Queue Management (Calls)
  • Concurrency Support
  • Live Chat
  • IVR Support
  • Auto Call Recording
  • Call Monitoring

Connect First Price Plans

  • Connect First
TalkDesk

TalkDesk Application Type

  • Call Center Software

TalkDesk Features

  • Outbound Call Center
  • Inbound Call Center
  • Concurrency Support
  • Live Chat
  • Progressive Dialer
  • Predictive Dialer
  • Queue Management (Calls)
  • IVR Support
  • Auto Call Recording
  • Call Monitoring

TalkDesk Price Plans

  • CX Cloud Professional
  • CX Cloud Professional Plus
  • CX Cloud Enterprise
CallHippo

CallHippo Application Type

  • Call Center Software

CallHippo Features

  • Outbound Call Center
  • Inbound Call Center
  • Concurrency Support
  • Live Chat
  • Predictive Dialer
  • Queue Management (Calls)
  • IVR Support
  • Auto Call Recording
  • Call Monitoring
  • Progressive Dialer

CallHippo Price Plans

  • Bronze
  • Silver
  • Platinum
  • Enterprise
Bright Pattern

Bright Pattern Application Type

  • Call Center Software

Bright Pattern Features

  • Outbound Call Center
  • Inbound Call Center
  • Concurrency Support
  • Live Chat
  • Progressive Dialer
  • Predictive Dialer
  • Queue Management (Calls)
  • IVR Support
  • Auto Call Recording
  • Call Monitoring

Bright Pattern Price Plans

  • Bright Pattern
Freshdesk Contact Center (Formerly Freshcaller)

Freshdesk Contact Center (Formerly Freshcaller) Application Type

  • Call Center Software

Freshdesk Contact Center (Formerly Freshcaller) Features

  • Outbound Call Center
  • Inbound Call Center
  • Concurrency Support
  • Queue Management (Calls)
  • IVR Support
  • Auto Call Recording
  • Call Monitoring
  • Live Chat
  • Progressive Dialer
  • Predictive Dialer

Freshdesk Contact Center (Formerly Freshcaller) Price Plans

  • Blossom
  • Garden
  • Estate
  • Forest
  • Estate Omnichannel
  • Forest Omnichannel
  • Sprout
eVoice

eVoice Application Type

  • Call Center Software

eVoice Features

  • Outbound Call Center
  • Inbound Call Center
  • Live Chat
  • Queue Management (Calls)
  • IVR Support
  • Auto Call Recording
  • Call Monitoring
  • Concurrency Support
  • Progressive Dialer
  • Predictive Dialer

eVoice Price Plans

  • eVoice Lite
  • eVoice Unlimited
  • eVoice Unlimited Plus
  • eVoice Unlimited Pro
  • Live Receptionist Standard
  • Live Receptionist Plus
  • Live Receptionist Pro
Zendesk Talk

Zendesk Talk Application Type

  • Call Center Software

Zendesk Talk Features

  • Outbound Call Center
  • Inbound Call Center
  • Concurrency Support
  • Live Chat
  • Progressive Dialer
  • Predictive Dialer
  • Queue Management (Calls)
  • IVR Support
  • Auto Call Recording
  • Call Monitoring

Zendesk Talk Price Plans

  • Partner Edition
  • Team
  • Professional
  • Enterprise
  • Lite
Call Center Studio

Call Center Studio Application Type

  • Call Center Software

Call Center Studio Features

  • Outbound Call Center
  • Inbound Call Center
  • Concurrency Support
  • Live Chat
  • Progressive Dialer
  • Predictive Dialer
  • Queue Management (Calls)
  • IVR Support
  • Auto Call Recording
  • Call Monitoring

Call Center Studio Price Plans

  • Basic
  • Pro
  • Enterprise
ChaseData

ChaseData Application Type

  • Call Center Software

ChaseData Features

  • Outbound Call Center
  • Inbound Call Center
  • Concurrency Support
  • Live Chat
  • Progressive Dialer
  • Predictive Dialer
  • Queue Management (Calls)
  • IVR Support
  • Auto Call Recording
  • Call Monitoring

ChaseData Price Plans

  • Small Business
  • Professional
  • Enterprise
Exotel

Exotel Application Type

  • Call Center Software

Exotel Features

  • Outbound Call Center
  • Inbound Call Center
  • Concurrency Support
  • Progressive Dialer
  • Queue Management (Calls)
  • IVR Support
  • Auto Call Recording
  • Call Monitoring
  • Live Chat
  • Predictive Dialer

Exotel Price Plans

  • Dabbler
  • Believer
  • Influencer
  • Enterprise
Voiptime

Voiptime Application Type

  • Call Center Software

Voiptime Features

  • Outbound Call Center
  • Inbound Call Center
  • Concurrency Support
  • Live Chat
  • Progressive Dialer
  • Predictive Dialer
  • Queue Management (Calls)
  • IVR Support
  • Auto Call Recording
  • Call Monitoring

Voiptime Price Plans

  • Professional
  • Enterprise
contactSPACE

contactSPACE Application Type

  • Call Center Software

contactSPACE Features

  • Outbound Call Center
  • Inbound Call Center
  • Concurrency Support
  • Live Chat
  • Progressive Dialer
  • Predictive Dialer
  • Queue Management (Calls)
  • IVR Support
  • Auto Call Recording
  • Call Monitoring

contactSPACE Price Plans

  • Silver
  • Gold
  • Platinum
  • Diamond
Knowlarity

Knowlarity Application Type

  • Call Center Software

Knowlarity Features

  • Outbound Call Center
  • Inbound Call Center
  • Progressive Dialer
  • Queue Management (Calls)
  • IVR Support
  • Auto Call Recording
  • Call Monitoring
  • Concurrency Support
  • Live Chat
  • Predictive Dialer

Knowlarity Price Plans

  • Knowlarity
XCALLY

XCALLY Application Type

  • Call Center Software

XCALLY Features

  • Outbound Call Center
  • Inbound Call Center
  • Live Chat
  • Progressive Dialer
  • Predictive Dialer
  • Queue Management (Calls)
  • IVR Support
  • Auto Call Recording
  • Call Monitoring
  • Concurrency Support

XCALLY Price Plans

  • Plus
  • Omni-Gold
  • Dialer-Gold
  • Ultimate
mySQM Customer Service QA

mySQM Customer Service QA Application Type

  • Call Center Software

mySQM Customer Service QA Features

  • Outbound Call Center
  • Inbound Call Center
  • Concurrency Support
  • Live Chat
  • Progressive Dialer
  • Queue Management (Calls)
  • IVR Support
  • Auto Call Recording
  • Call Monitoring
  • Predictive Dialer

mySQM Customer Service QA Price Plans

  • mySQM Customer Service QA
Vert-Age Dialer

Vert-Age Dialer Application Type

  • Call Center Software

Vert-Age Dialer Features

  • Outbound Call Center
  • Inbound Call Center
  • Concurrency Support
  • Live Chat
  • Progressive Dialer
  • Predictive Dialer
  • Queue Management (Calls)
  • IVR Support
  • Auto Call Recording
  • Call Monitoring

Vert-Age Dialer Price Plans

  • Vert-Age Dialer
Calabrio One

Calabrio One Application Type

  • Call Center Software

Calabrio One Features

  • Outbound Call Center
  • Inbound Call Center
  • Concurrency Support
  • Queue Management (Calls)
  • Auto Call Recording
  • Call Monitoring
  • Live Chat
  • Progressive Dialer
  • Predictive Dialer
  • IVR Support

Calabrio One Price Plans

  • Calabrio ONE
Velocify Dial-IQ

Velocify Dial-IQ Application Type

  • Call Center Software

Velocify Dial-IQ Features

  • Outbound Call Center
  • Inbound Call Center
  • Concurrency Support
  • Live Chat
  • Progressive Dialer
  • Predictive Dialer
  • Queue Management (Calls)
  • Auto Call Recording
  • Call Monitoring
  • IVR Support

Velocify Dial-IQ Price Plans

  • Velocify Dial-IQ
YakoVoice

YakoVoice Application Type

  • Call Center Software

YakoVoice Features

  • Outbound Call Center
  • Inbound Call Center
  • Concurrency Support
  • Live Chat
  • Progressive Dialer
  • Predictive Dialer
  • Queue Management (Calls)
  • IVR Support
  • Auto Call Recording
  • Call Monitoring

YakoVoice Price Plans

  • Basic
  • Advance
  • Enterprise
Intalk.io

Intalk.io Application Type

  • Call Center Software

Intalk.io Features

  • Outbound Call Center
  • Inbound Call Center
  • Concurrency Support
  • Live Chat
  • Progressive Dialer
  • Predictive Dialer
  • Queue Management (Calls)
  • IVR Support
  • Auto Call Recording
  • Call Monitoring

Intalk.io Price Plans

  • Intalk
TCN Operator

TCN Operator Application Type

  • Call Center Software

TCN Operator Features

  • Outbound Call Center
  • Inbound Call Center
  • Concurrency Support
  • Progressive Dialer
  • Predictive Dialer
  • Queue Management (Calls)
  • IVR Support
  • Auto Call Recording
  • Call Monitoring
  • Live Chat

TCN Operator Price Plans

  • Inbound
  • Blended
  • Outbound
My Hotline

My Hotline Application Type

  • Call Center Software

My Hotline Features

  • Outbound Call Center
  • Inbound Call Center
  • Concurrency Support
  • Live Chat
  • Progressive Dialer
  • Predictive Dialer
  • Queue Management (Calls)
  • IVR Support
  • Auto Call Recording
  • Call Monitoring

My Hotline Price Plans

  • Starter
  • Business
  • Enterprise
VoxDesk

VoxDesk Application Type

  • Call Center Software

VoxDesk Features

  • Outbound Call Center
  • Inbound Call Center
  • Progressive Dialer
  • Predictive Dialer
  • Queue Management (Calls)
  • IVR Support
  • Auto Call Recording
  • Call Monitoring
  • Concurrency Support
  • Live Chat

VoxDesk Price Plans

  • Infinity
  • Free
  • BYOS
Ameyo Engage

Ameyo Engage Application Type

  • Call Center Software

Ameyo Engage Features

  • Outbound Call Center
  • Inbound Call Center
  • Live Chat
  • Progressive Dialer
  • Predictive Dialer
  • Queue Management (Calls)
  • IVR Support
  • Auto Call Recording
  • Call Monitoring
  • Concurrency Support

Ameyo Engage Price Plans

  • Ameyo Engage
Servetel

Servetel Application Type

  • Call Center Software

Servetel Features

  • Outbound Call Center
  • Inbound Call Center
  • Concurrency Support
  • Live Chat
  • Queue Management (Calls)
  • IVR Support
  • Auto Call Recording
  • Call Monitoring
  • Progressive Dialer
  • Predictive Dialer

Servetel Price Plans

  • Servetel
Dextr.Cloud

Dextr.Cloud Application Type

  • Call Center Software

Dextr.Cloud Features

  • Outbound Call Center
  • Inbound Call Center
  • Concurrency Support
  • Live Chat
  • Progressive Dialer
  • Predictive Dialer
  • Queue Management (Calls)
  • Auto Call Recording
  • Call Monitoring
  • IVR Support

Dextr.Cloud Price Plans

  • Dextr.Cloud
Pulse CallDesk

Pulse CallDesk Application Type

  • Call Center Software

Pulse CallDesk Features

  • Outbound Call Center
  • Inbound Call Center
  • Progressive Dialer
  • Predictive Dialer
  • Queue Management (Calls)
  • IVR Support
  • Auto Call Recording
  • Call Monitoring
  • Concurrency Support
  • Live Chat

Pulse CallDesk Price Plans

  • Pulse CallDesk
Sharpen

Sharpen Application Type

  • Call Center Software

Sharpen Features

  • Inbound Call Center
  • Progressive Dialer
  • Predictive Dialer
  • Queue Management (Calls)
  • IVR Support
  • Outbound Call Center
  • Concurrency Support
  • Live Chat
  • Auto Call Recording
  • Call Monitoring

Sharpen Price Plans

  • Sharpen Voice
  • Sharpen Connect
  • Sharpen Empower
Moizvonki

Moizvonki Application Type

  • Call Center Software

Moizvonki Features

  • Outbound Call Center
  • Inbound Call Center
  • Predictive Dialer
  • Queue Management (Calls)
  • Auto Call Recording
  • Call Monitoring
  • Concurrency Support
  • Live Chat
  • Progressive Dialer
  • IVR Support

Moizvonki Price Plans

  • Base
  • Recording
Dial800

Dial800 Application Type

  • Call Center Software

Dial800 Features

  • Outbound Call Center
  • Predictive Dialer
  • Queue Management (Calls)
  • Auto Call Recording
  • Call Monitoring
  • Inbound Call Center
  • Concurrency Support
  • Live Chat
  • Progressive Dialer
  • IVR Support

Dial800 Price Plans

  • Basic
  • Power
  • Enterprise
  • Basic VoIP Phone System
  • Power VoIP Phone System
  • Enterprise VoIP phone system

List of Call Center Software

PRODUCT NAME PRICE TAGLINE
CloudTalk CloudTalk Pricing Plan Starts from $19 Per Month
Nextiva Nextiva Pricing Plan Starts from $20 Per user Per Month
CallTools CallTools Custom Pricing
CircleLoop CircleLoop Pricing Plan Starts from �15 Per User Per Month
ZIWO ZIWO Pricing Plan Starts from $30 Per User Per Month
Truly Truly Pricing Plan Starts from $99 Per User Per Month
uContact uContact
PrimoDialler PrimoDialler
3CLogic 3CLogic Custom Pricing
Dialer360 Dialer360 Custom Pricing