- Customer Support & Service
- Best Call Monitoring Software
Best Call Monitoring Software in 2024
Welcome to our curated list of the Best Call Monitoring Software available in the market. We've carefully selected these products based on their features, user-friendliness, customer reviews, and overall performance. Whether you're a freelancer, small business owner, or enterprise, you'll find a suitable project management solution here.
DCDial
Boost Call Quality with DCDial�s Monitoring Software.
DCDial is a powerful call monitoring software designed to optimize customer support operations. With features like live call listening, call recording, and detailed analytics, it enables businesses to track and improve call performance in real-time. The platform offers a user-friendly interface for monitoring agent interactions, ensuring consistent service quality and compliance. DCDial supports seamless integration with various CRM tools, helping organizations streamline their communication workflows and enhance customer satisfaction. By delivering actionable insights, DCDial empowers teams to refine their support strategies and elevate the overall customer experience.
DCDial Price
Pricing Plan Starts from �4 Per Minute Per TextDCDial Application Type
- Call Monitoring Software
DCDial Price Plans
- Basic
- Startup
- Grow
- Pro
- On Demand
UJET
Transform Customer Support with UJET's Advanced Call Monitoring Software
UJET is a cloud-based call monitoring software that boosts customer support by integrating voice and chat channels. Its advanced IVR system routes calls based on real-time data, and agents access key customer details before answering. UJET also lets customers share photos and videos during interactions, improving communication. With CRM integrations like Salesforce and Zendesk, it streamlines workflows and offers insights into performance and satisfaction.
UJET Price
Custom Pricing PlanUJET Application Type
- Call Monitoring Software
UJET Price Plans
- UJET
VCC Live
Boost your call center with VCC Live�s omnichannel solution.
VCC Live is a cloud-based call monitoring software that optimizes call and contact center performance. It offers predictive dialing, IVR, and omnichannel communication across voice, SMS, email, and chat. Users can manage campaigns efficiently and monitor real-time performance to boost agent productivity. With detailed reporting and CRM integrations, VCC Live helps businesses enhance customer service and streamline operations.
VCC Live Price
Custom Pricing PlanVCC Live Application Type
- Call Monitoring Software
VCC Live Price Plans
- Standard
- Professional
- Multichannel
- Premium
Aloware
Revolutionize customer engagement with Aloware's integrated call monitoring.
Aloware boosts customer engagement with its cloud-based call monitoring software. Seamlessly integrated with major CRMs, it handles calls and texts from one interface. Features like automated logging, real-time analytics, and AI transcription offer deep insights into interactions. With unlimited calling and texting, plus advanced routing and customizable workflows, Aloware enhances both sales and support operations, driving business growth.
Aloware Price
Pricing Plan Starts from $30 Per UserAloware Application Type
- Call Monitoring Software
Aloware Price Plans
- Business
- Free
Dialpad Contact Center Application Type
- Call Monitoring Software
Dialpad Contact Center Price Plans
- Pro
- Enterprise
3CX
Boost call center efficiency with 3CX's monitoring solution.
3CX is a robust call monitoring tool for contact centers, offering real-time insights into agent performance and call quality. With features like live call monitoring, detailed logs, and customizable reports, it helps managers enhance efficiency and service. Its CRM integration provides a unified customer view, while advanced tools like call barging and whispering support on-the-job coaching. 3CX streamlines workflows and boosts business growth with its intuitive, all-in-one platform.
3CX Price
Pricing Plan Starts from $195 Billed Yearly3CX Application Type
- Call Monitoring Software
3CX Price Plans
- 3CX SMB
- 3CX PRO
- 3CX ENT
- 3CX Free
Ring.io
Enhance customer interactions with Ring.io's advanced call monitoring.
Ring.io is a cloud-based call monitoring tool designed to boost customer engagement and streamline operations. It integrates with popular CRMs for a unified view of customer data and call history, enabling personalized service. Key features include advanced call routing, IVR, and real-time monitoring. With multimedia sharing capabilities and performance tracking, Ring.io enhances communication and agent productivity.
Ring.io Price
Pricing PlanStarts from $90 Per User Per MonthRing.io Application Type
- Call Monitoring Software
Ring.io Price Plans
- For Pipedrive/Zoho
- For HubSpot
- For Salesforce/Microsoft Dynamics
VICIdial
Optimize your contact center with VICIdial's call monitoring system.
VICIdial is an open-source contact center suite that integrates with Asterisk PBX, offering inbound/outbound call solutions and email support. Its web-based agent interface provides real-time data, while supervisors can easily monitor calls for quality assurance. VICIdial supports remote agents, making it scalable for businesses of all sizes. With robust reporting and customizable settings, it enhances communication and streamlines operations, driving customer service efficiency.
VICIdial Price
Custom Pricing PlanVICIdial Application Type
- Call Monitoring Software
VICIdial Price Plans
- VICIdial
JustCall
Boost customer support with JustCall's powerful call monitoring software.
JustCall is a cloud-based call monitoring software that enhances customer support with real-time insights. It offers features like call listening, whispering, and barging to boost agent performance. Integrated with over 100 CRM systems, it automates call logging and centralizes customer interactions. JustCall also supports SMS and calling campaigns with detailed analytics. This platform helps streamline workflows and improve overall efficiency.
JustCall Price
Pricing Plan Starts from $19 Per User Per MonthJustCall Application Type
- Call Monitoring Software
JustCall Price Plans
- Standard
- Premium
- Enterprise
Genesys PureEngage
Boost engagement with Genesys PureEngage's call solution.
Genesys PureEngage is an omnichannel platform that helps businesses deliver top-notch customer experiences across voice and digital channels. With intelligent routing and real-time monitoring, managers can guide agents and ensure quality service. Its open APIs allow for customization, tailoring the platform to specific business needs. PureEngage offers actionable insights into customer interactions and agent performance, helping improve efficiency and customer satisfaction.
Genesys PureEngage Price
Custom Pricing PlanGenesys PureEngage Application Type
- Call Monitoring Software
Genesys PureEngage Price Plans
- Genesys PureEngage
Convoso
Boost sales with Convoso�s powerful contact center software.
Convoso is an advanced contact center platform designed to help sales and lead generation teams reach more prospects, faster. Built with powerful AI capabilities, Convoso's predictive dialer engine enables users to skyrocket conversions and revenue by maximizing contact rates. The software offers effective tracking tools and smart caller ID reputation management to reduce spam likely and blocked calls, ensuring stronger compliance support. With Convoso, users can access smarter reporting insights to optimize their campaigns and drive better results. By integrating seamlessly with popular tools, Convoso improves efficiency and productivity for outbound call centers looking to boost performance and scale their operations.
Convoso Price
Custom Pricing PlanConvoso Application Type
- Call Monitoring Software
Convoso Price Plans
- Convoso
8x8
Boost support with 8x8�s advanced call monitoring.
8x8 is a cloud-based call monitoring tool that boosts customer service with real-time insights and quality control. It lets managers oversee live calls, using features like recording, whispering, and barge-in to support agents and ensure high standards. Detailed analytics and reporting help evaluate performance and find improvement areas. Seamlessly integrating with existing systems, 8x8 enhances customer satisfaction and streamlines operations.
8x8 Price
Custom Pricing Plan8x8 Application Type
- Call Monitoring Software
8x8 Price Plans
- Small Business phone system
- X2
- X4
Genesys PureConnect
Boost customer engagement with Genesys PureConnect's call monitoring.
Genesys PureConnect is a powerful omnichannel contact center platform designed to enhance customer experiences across voice and digital channels. It offers real-time call monitoring, intelligent routing, and workforce optimization. Managers can oversee calls, coach agents, and customize the platform using open APIs. By providing insights into performance and interactions, PureConnect helps businesses improve operations and build strong customer relationships.
Genesys PureConnect Price
Custom Pricing PlanGenesys PureConnect Application Type
- Call Monitoring Software
Genesys PureConnect Price Plans
- Genesys Choice
NICE inContact CXone
Elevate customer service with NICE inContact CXone's call monitoring.
NICE inContact CXone is a cloud-based call monitoring tool designed to boost customer service. It offers call recording, live monitoring, and quality assurance features. Supervisors can listen to calls, give feedback, and review detailed performance reports. With support for voice, chat, and email, CXone ensures seamless communication and regulatory compliance. Its advanced analytics help optimize operations and enhance customer satisfaction.
NICE inContact CXone Price
custom Pricing PlanNICE inContact CXone Application Type
- Call Monitoring Software
NICE inContact CXone Price Plans
- NICE inContact CXone
List of Best Call Monitoring Software
| PRODUCT NAME | PRICE TAGLINE |
|---|---|
|
DCDial
|
Pricing Plan Starts from �4 Per Minute Per Text |
|
UJET
|
Custom Pricing Plan |
|
VCC Live
|
Custom Pricing Plan |
|
Aloware
|
Pricing Plan Starts from $30 Per User |
|
Dialpad Contact Center
|
|
|
3CX
|
Pricing Plan Starts from $195 Billed Yearly |
|
Ring.io
|
Pricing PlanStarts from $90 Per User Per Month |
|
VICIdial
|
Custom Pricing Plan |
|
JustCall
|
Pricing Plan Starts from $19 Per User Per Month |
|
Genesys PureEngage
|
Custom Pricing Plan |