- Customer Support & Service
- Help Desk Software
- SherpaDesk Alternatives
SherpaDesk Alternatives
Discover top alternatives to SherpaDesk that provide similar or enhanced functionalities to streamline your Help Desk Software task. In this list, we highlight top competitors such as LiveAgent, SysAid, Vision Helpdesk, Reamaze, Front, alongside other notable options. You can use our filter to narrow the list and find the best tools tailored to your needs.
SherpaDesk Application Type
- Help Desk Software
SherpaDesk Features
- Incident Management
- Social Media Integration
- Document Storage
- Customizable Branding
- Ticket Management
- Surveys & Feedback
- Known Issue Management
- Knowledge Base
- Contract (SLA Management)
- Automated Routing
- Alerts (Escalation)
- Self Service Portal
- Live Chat
- Recurring (Subscription Billing)
- Project Billing
- Online Invoicing
- Invoice History
- Hourly Billing
- Customizable Invoices
- Time & Expense Tracking
- Task Management
- Status Tracking
- Project Planning
- Percent-Complete Tracking
- Timesheet Management
- Mobile Time Tracking
- Billable & Non-billable Hours
- Automatic Time Capture
- Employee Database
- Leave Tracking (Vacation)
- Billing and Invoicing
- Time Tracking
- Task Tracking
- Task Scheduling
- Task Assigning
- Reporting (Analytics)
- Progress Tracking
- Collaboration Tools
- Multi-Channel Communication
- Macros (Templated Responses)
- Community Forums
- Offline Payments
- Tax Calculator
- Dunning Management
- Payment Reminders
- Quotes (Estimates)
- Payment Processing
- Contact Database
- Online Payments
- Mobile Payments
- Customer Portal
- Contingency Billing
- Multi-Currency
- Timeline View
- Project Templates
- Idea Management
- Kanban Board
- Recurring Task Management
- Resource Management
- Requirement Management
- Portfolio Management
- Milestone Tracking
- IT Project Management
- Issue Management
- Budget Management
- Overtime Calculation
- Offline Time Tracking
- Multiple Billing Rates
- Gantt Charts
- Gamification
- Alerts
SherpaDesk Price Plans
- Base Camp
- High Camp
- Contractors License
- Single Agent
Best SherpaDesk Alternatives & Competitors in 2024
Below is a comparison of the leading competitors to SherpaDesk in the Help Desk Software. Use this table to quickly evaluate and select the best software solution for your specific requirements.
LiveAgent Application Type
- Help Desk Software
- Help Desk Software For Mac
LiveAgent Features
- Incident Management
- Social Media Integration
- Multi-Channel Communication
- Macros (Templated Responses)
- Document Storage
- Customizable Branding
- Ticket Management
- Surveys & Feedback
- Known Issue Management
- Knowledge Base
- Contract (SLA Management)
- Community Forums
- Automated Routing
- Alerts (Escalation)
- Self Service Portal
- Live Chat
- Visitor Targeting
- Video Chat
- Transfers
- Shortcut Messages
- Offline Form
- Knowledge Database
- Co-Browsing
- Call Me Option
- Agent Scheduling
- Persistent Chat
LiveAgent Price Plans
- Ticket
- Ticket+Chat
- All-inclusive
- Free
SysAid Application Type
- Help Desk Software
- Help Desk Software For Mac
SysAid Features
- Incident Management
- Social Media Integration
- Multi-Channel Communication
- Macros (Templated Responses)
- Document Storage
- Customizable Branding
- Ticket Management
- Surveys & Feedback
- Known Issue Management
- Knowledge Base
- Contract (SLA Management)
- Community Forums
- Automated Routing
- Alerts (Escalation)
- Self Service Portal
- Live Chat
SysAid Price Plans
- Help Desk
- ITSM
- ITSM AI
Vision Helpdesk Application Type
- Help Desk Software
- Help Desk Software For Mac
Vision Helpdesk Features
- Incident Management
- Social Media Integration
- Multi-Channel Communication
- Macros (Templated Responses)
- Document Storage
- Customizable Branding
- Ticket Management
- Surveys & Feedback
- Known Issue Management
- Knowledge Base
- Contract (SLA Management)
- Community Forums
- Automated Routing
- Alerts (Escalation)
- Self Service Portal
- Live Chat
Vision Helpdesk Price Plans
- Starter Help Desk
- Pro Help Desk
- Satellite Help Desk
- Pro Service Desk
Reamaze Application Type
- Help Desk Software
- Help Desk Software For Mac
Reamaze Features
- Incident Management
- Social Media Integration
- Multi-Channel Communication
- Macros (Templated Responses)
- Document Storage
- Customizable Branding
- Ticket Management
- Surveys & Feedback
- Known Issue Management
- Knowledge Base
- Contract (SLA Management)
- Automated Routing
- Alerts (Escalation)
- Self Service Portal
- Live Chat
- Visitor Targeting
- Video Chat
- Transfers
- Shortcut Messages
- Offline Form
- Knowledge Database
- Co-Browsing
- Call Me Option
- Agent Scheduling
- Community Forums
- Persistent Chat
Reamaze Price Plans
- Basic
- Pro
- Plus
- Enterprise
Front Application Type
- Help Desk Software
- Help Desk Software For Mac
Front Features
- Incident Management
- Social Media Integration
- Multi-Channel Communication
- Macros (Templated Responses)
- Document Storage
- Customizable Branding
- Ticket Management
- Surveys & Feedback
- Known Issue Management
- Knowledge Base
- Contract (SLA Management)
- Automated Routing
- Alerts (Escalation)
- Self Service Portal
- Live Chat
- Group Calendars
- Discussion Boards
- Cooperative Writing
- Chat (Messaging)
- Brainstorming
- Content Management
- Task Management
- Project Management
- Contact Management
- Document Management
- Version Control
- Community Forums
- Synchronous Editing
- Audio Video Conferencing
Front Price Plans
- Starter
- Prime
- Enterprise
Trengo Application Type
- Help Desk Software
- Help Desk Software For Mac
Trengo Features
- Social Media Integration
- Multi-Channel Communication
- Macros (Templated Responses)
- Document Storage
- Customizable Branding
- Ticket Management
- Surveys & Feedback
- Known Issue Management
- Knowledge Base
- Contract (SLA Management)
- Community Forums
- Automated Routing
- Alerts (Escalation)
- Self Service Portal
- Live Chat
- Incident Management
Trengo Price Plans
- Grow
- Scale
- Enterprise
Atera Application Type
- Help Desk Software
- Help Desk Software For Mac
Atera Features
- Incident Management
- Multi-Channel Communication
- Document Storage
- Customizable Branding
- Ticket Management
- Surveys & Feedback
- Known Issue Management
- Knowledge Base
- Contract (SLA Management)
- Community Forums
- Automated Routing
- Alerts (Escalation)
- Self Service Portal
- Live Chat
- Social Media Integration
- Macros (Templated Responses)
Atera Price Plans
- Pro (MSP)
- Growth (MSP)
- Power (MSP)
- Professional (IT Department)
- Expert (MSP)
- Master (IT Department)
UseResponse Application Type
- Help Desk Software
- Help Desk Software For Mac
UseResponse Features
- Social Media Integration
- Multi-Channel Communication
- Macros (Templated Responses)
- Document Storage
- Customizable Branding
- Ticket Management
- Surveys & Feedback
- Known Issue Management
- Knowledge Base
- Contract (SLA Management)
- Community Forums
- Automated Routing
- Alerts (Escalation)
- Self Service Portal
- Live Chat
- Visitor Targeting
- Transfers
- Shortcut Messages
- Offline Form
- Knowledge Database
- Agent Scheduling
- Incident Management
- Video Chat
- Persistent Chat
- Co-Browsing
- Call Me Option
UseResponse Price Plans
- Enterprise Cloud
- On-Premise Solution
HappyFox Application Type
- Help Desk Software
- Help Desk Software For Mac
HappyFox Features
- Incident Management
- Social Media Integration
- Multi-Channel Communication
- Macros (Templated Responses)
- Document Storage
- Customizable Branding
- Ticket Management
- Surveys & Feedback
- Known Issue Management
- Knowledge Base
- Contract (SLA Management)
- Community Forums
- Automated Routing
- Alerts (Escalation)
- Self Service Portal
- Live Chat
HappyFox Price Plans
- Mighty (Agent-Based)
- Fantastic (Agent-Based)
- Enterprise (Agent-Based)
- Enterprise Plus (Agent-Based)
- Starter (Unlimited Agents)
- Growth (Unlimited Agents)
- Scale (Unlimited Agents)
- Scale Plus (Unlimited Agents)
Dixa Application Type
- Help Desk Software
- Help Desk Software For Mac
Dixa Features
- Incident Management
- Social Media Integration
- Multi-Channel Communication
- Macros (Templated Responses)
- Customizable Branding
- Ticket Management
- Surveys & Feedback
- Known Issue Management
- Knowledge Base
- Contract (SLA Management)
- Automated Routing
- Alerts (Escalation)
- Self Service Portal
- Live Chat
- Visitor Targeting
- Transfers
- Shortcut Messages
- Persistent Chat
- Knowledge Database
- Co-Browsing
- Call Me Option
- Agent Scheduling
- Outbound Call Center
- Inbound Call Center
- Concurrency Support
- Queue Management (Calls)
- IVR Support
- Auto Call Recording
- Call Monitoring
- Document Storage
- Community Forums
- Video Chat
- Offline Form
- Progressive Dialer
- Predictive Dialer
Dixa Price Plans
- Essential
- Growth
- Ultimate
- Custom
Helpy Application Type
- Help Desk Software
- Help Desk Software For Mac
Helpy Features
- Social Media Integration
- Multi-Channel Communication
- Document Storage
- Customizable Branding
- Ticket Management
- Surveys & Feedback
- Known Issue Management
- Knowledge Base
- Contract (SLA Management)
- Automated Routing
- Alerts (Escalation)
- Self Service Portal
- Live Chat
- Incident Management
- Macros (Templated Responses)
- Community Forums
Helpy Price Plans
- Basic
- Essential
- Total
- Self Hosted
- Enterprise
Issuetrak Application Type
- Help Desk Software
- Help Desk Software For Mac
Issuetrak Features
- Incident Management
- Multi-Channel Communication
- Macros (Templated Responses)
- Document Storage
- Customizable Branding
- Ticket Management
- Surveys & Feedback
- Known Issue Management
- Knowledge Base
- Contract (SLA Management)
- Automated Routing
- Alerts (Escalation)
- Self Service Portal
- Live Chat
- Social Media Integration
- Community Forums
Issuetrak Price Plans
- On-Premise
- Cloud
- Cloud+
due.work Application Type
- Help Desk Software
- Help Desk Software For Mac
due.work Features
- Incident Management
- Multi-Channel Communication
- Macros (Templated Responses)
- Document Storage
- Customizable Branding
- Ticket Management
- Surveys & Feedback
- Known Issue Management
- Knowledge Base
- Automated Routing
- Alerts (Escalation)
- Self Service Portal
- Live Chat
- Social Media Integration
- Contract (SLA Management)
- Community Forums
due.work Price Plans
- Premium
- Basic
- Enterprise
Motadata HelpDesk Application Type
- Help Desk Software
- Help Desk Software For Mac
Motadata HelpDesk Features
- Incident Management
- Social Media Integration
- Multi-Channel Communication
- Macros (Templated Responses)
- Document Storage
- Ticket Management
- Surveys & Feedback
- Known Issue Management
- Knowledge Base
- Contract (SLA Management)
- Automated Routing
- Alerts (Escalation)
- Self Service Portal
- Live Chat
- Customizable Branding
- Community Forums
Motadata HelpDesk Price Plans
- Motadata HelpDesk
Ameyo Fusion CX Application Type
- Help Desk Software
- Help Desk Software For Mac
Ameyo Fusion CX Features
- Social Media Integration
- Customizable Branding
- Ticket Management
- Surveys & Feedback
- Knowledge Base
- Automated Routing
- Alerts (Escalation)
- Self Service Portal
- Incident Management
- Multi-Channel Communication
- Macros (Templated Responses)
- Document Storage
- Known Issue Management
- Contract (SLA Management)
- Community Forums
- Live Chat
Ameyo Fusion CX Price Plans
- Ameyo Fusion CX Custom Plan
Help Desk Premier Application Type
- Help Desk Software
- Help Desk Software For Mac
Help Desk Premier Features
- Incident Management
- Document Storage
- Ticket Management
- Surveys & Feedback
- Knowledge Base
- Community Forums
- Automated Routing
- Alerts (Escalation)
- Self Service Portal
- Social Media Integration
- Multi-Channel Communication
- Macros (Templated Responses)
- Customizable Branding
- Known Issue Management
- Contract (SLA Management)
- Live Chat
Help Desk Premier Price Plans
- Help Desk Premier
Support Hub Application Type
- Help Desk Software
- Help Desk Software For Mac
Support Hub Features
- Ticket Management
- Knowledge Base
- Live Chat
- Incident Management
- Social Media Integration
- Multi-Channel Communication
- Macros (Templated Responses)
- Document Storage
- Customizable Branding
- Surveys & Feedback
- Known Issue Management
- Contract (SLA Management)
- Community Forums
- Automated Routing
- Alerts (Escalation)
- Self Service Portal
Support Hub Price Plans
- Starter
- Standard
- Elite
- Free
Freshdesk Application Type
- Help Desk Software
Freshdesk Features
- Incident Management
- Social Media Integration
- Multi-Channel Communication
- Macros (Templated Responses)
- Customizable Branding
- Ticket Management
- Surveys & Feedback
- Known Issue Management
- Knowledge Base
- Contract (SLA Management)
- Community Forums
- Automated Routing
- Alerts (Escalation)
- Self Service Portal
- Live Chat
- Document Storage
Freshdesk Price Plans
- Growth
- Pro
- Enterprise
- Free
Zoho Desk Application Type
- Help Desk Software
Zoho Desk Features
- Incident Management
- Social Media Integration
- Multi-Channel Communication
- Macros (Templated Responses)
- Document Storage
- Customizable Branding
- Ticket Management
- Surveys & Feedback
- Known Issue Management
- Knowledge Base
- Contract (SLA Management)
- Community Forums
- Automated Routing
- Alerts (Escalation)
- Self Service Portal
- Live Chat
Zoho Desk Price Plans
- Standard
- Professional
- Enterprise
- Free
osTicket Application Type
- Help Desk Software
osTicket Features
- Incident Management
- Social Media Integration
- Multi-Channel Communication
- Macros (Templated Responses)
- Document Storage
- Customizable Branding
- Ticket Management
- Surveys & Feedback
- Known Issue Management
- Knowledge Base
- Contract (SLA Management)
- Community Forums
- Automated Routing
- Alerts (Escalation)
- Self Service Portal
- Live Chat
osTicket Price Plans
- Cloud Hosted
- Open Source
- Virtual Appliance