Help Desk Software in 2024
LiveAgent Application Type
- Help Desk Software
- Help Desk Software For Mac
LiveAgent Features
- Incident Management
- Social Media Integration
- Multi-Channel Communication
- Macros (Templated Responses)
- Document Storage
- Customizable Branding
- Ticket Management
- Surveys & Feedback
- Known Issue Management
- Knowledge Base
- Contract (SLA Management)
- Community Forums
- Automated Routing
- Alerts (Escalation)
- Self Service Portal
- Live Chat
- Visitor Targeting
- Video Chat
- Transfers
- Shortcut Messages
- Offline Form
- Knowledge Database
- Co-Browsing
- Call Me Option
- Agent Scheduling
- Persistent Chat
LiveAgent Price Plans
- Ticket
- Ticket+Chat
- All-inclusive
- Free
SysAid Application Type
- Help Desk Software
- Help Desk Software For Mac
SysAid Features
- Incident Management
- Social Media Integration
- Multi-Channel Communication
- Macros (Templated Responses)
- Document Storage
- Customizable Branding
- Ticket Management
- Surveys & Feedback
- Known Issue Management
- Knowledge Base
- Contract (SLA Management)
- Community Forums
- Automated Routing
- Alerts (Escalation)
- Self Service Portal
- Live Chat
SysAid Price Plans
- Help Desk
- ITSM
- ITSM AI
Vision Helpdesk Application Type
- Help Desk Software
- Help Desk Software For Mac
Vision Helpdesk Features
- Incident Management
- Social Media Integration
- Multi-Channel Communication
- Macros (Templated Responses)
- Document Storage
- Customizable Branding
- Ticket Management
- Surveys & Feedback
- Known Issue Management
- Knowledge Base
- Contract (SLA Management)
- Community Forums
- Automated Routing
- Alerts (Escalation)
- Self Service Portal
- Live Chat
Vision Helpdesk Price Plans
- Starter Help Desk
- Pro Help Desk
- Satellite Help Desk
- Pro Service Desk
Reamaze Application Type
- Help Desk Software
- Help Desk Software For Mac
Reamaze Features
- Incident Management
- Social Media Integration
- Multi-Channel Communication
- Macros (Templated Responses)
- Document Storage
- Customizable Branding
- Ticket Management
- Surveys & Feedback
- Known Issue Management
- Knowledge Base
- Contract (SLA Management)
- Automated Routing
- Alerts (Escalation)
- Self Service Portal
- Live Chat
- Visitor Targeting
- Video Chat
- Transfers
- Shortcut Messages
- Offline Form
- Knowledge Database
- Co-Browsing
- Call Me Option
- Agent Scheduling
- Community Forums
- Persistent Chat
Reamaze Price Plans
- Basic
- Pro
- Plus
- Enterprise
Front Application Type
- Help Desk Software
- Help Desk Software For Mac
Front Features
- Incident Management
- Social Media Integration
- Multi-Channel Communication
- Macros (Templated Responses)
- Document Storage
- Customizable Branding
- Ticket Management
- Surveys & Feedback
- Known Issue Management
- Knowledge Base
- Contract (SLA Management)
- Automated Routing
- Alerts (Escalation)
- Self Service Portal
- Live Chat
- Group Calendars
- Discussion Boards
- Cooperative Writing
- Chat (Messaging)
- Brainstorming
- Content Management
- Task Management
- Project Management
- Contact Management
- Document Management
- Version Control
- Community Forums
- Synchronous Editing
- Audio Video Conferencing
Front Price Plans
- Starter
- Prime
- Enterprise
Trengo Application Type
- Help Desk Software
- Help Desk Software For Mac
Trengo Features
- Social Media Integration
- Multi-Channel Communication
- Macros (Templated Responses)
- Document Storage
- Customizable Branding
- Ticket Management
- Surveys & Feedback
- Known Issue Management
- Knowledge Base
- Contract (SLA Management)
- Community Forums
- Automated Routing
- Alerts (Escalation)
- Self Service Portal
- Live Chat
- Incident Management
Trengo Price Plans
- Grow
- Scale
- Enterprise
Atera Application Type
- Help Desk Software
- Help Desk Software For Mac
Atera Features
- Incident Management
- Multi-Channel Communication
- Document Storage
- Customizable Branding
- Ticket Management
- Surveys & Feedback
- Known Issue Management
- Knowledge Base
- Contract (SLA Management)
- Community Forums
- Automated Routing
- Alerts (Escalation)
- Self Service Portal
- Live Chat
- Social Media Integration
- Macros (Templated Responses)
Atera Price Plans
- Pro (MSP)
- Growth (MSP)
- Power (MSP)
- Professional (IT Department)
- Expert (MSP)
- Master (IT Department)
UseResponse Application Type
- Help Desk Software
- Help Desk Software For Mac
UseResponse Features
- Social Media Integration
- Multi-Channel Communication
- Macros (Templated Responses)
- Document Storage
- Customizable Branding
- Ticket Management
- Surveys & Feedback
- Known Issue Management
- Knowledge Base
- Contract (SLA Management)
- Community Forums
- Automated Routing
- Alerts (Escalation)
- Self Service Portal
- Live Chat
- Visitor Targeting
- Transfers
- Shortcut Messages
- Offline Form
- Knowledge Database
- Agent Scheduling
- Incident Management
- Video Chat
- Persistent Chat
- Co-Browsing
- Call Me Option
UseResponse Price Plans
- Enterprise Cloud
- On-Premise Solution
HappyFox Application Type
- Help Desk Software
- Help Desk Software For Mac
HappyFox Features
- Incident Management
- Social Media Integration
- Multi-Channel Communication
- Macros (Templated Responses)
- Document Storage
- Customizable Branding
- Ticket Management
- Surveys & Feedback
- Known Issue Management
- Knowledge Base
- Contract (SLA Management)
- Community Forums
- Automated Routing
- Alerts (Escalation)
- Self Service Portal
- Live Chat
HappyFox Price Plans
- Mighty (Agent-Based)
- Fantastic (Agent-Based)
- Enterprise (Agent-Based)
- Enterprise Plus (Agent-Based)
- Starter (Unlimited Agents)
- Growth (Unlimited Agents)
- Scale (Unlimited Agents)
- Scale Plus (Unlimited Agents)
Dixa Application Type
- Help Desk Software
- Help Desk Software For Mac
Dixa Features
- Incident Management
- Social Media Integration
- Multi-Channel Communication
- Macros (Templated Responses)
- Customizable Branding
- Ticket Management
- Surveys & Feedback
- Known Issue Management
- Knowledge Base
- Contract (SLA Management)
- Automated Routing
- Alerts (Escalation)
- Self Service Portal
- Live Chat
- Visitor Targeting
- Transfers
- Shortcut Messages
- Persistent Chat
- Knowledge Database
- Co-Browsing
- Call Me Option
- Agent Scheduling
- Outbound Call Center
- Inbound Call Center
- Concurrency Support
- Queue Management (Calls)
- IVR Support
- Auto Call Recording
- Call Monitoring
- Document Storage
- Community Forums
- Video Chat
- Offline Form
- Progressive Dialer
- Predictive Dialer
Dixa Price Plans
- Essential
- Growth
- Ultimate
- Custom
Helpy Application Type
- Help Desk Software
- Help Desk Software For Mac
Helpy Features
- Social Media Integration
- Multi-Channel Communication
- Document Storage
- Customizable Branding
- Ticket Management
- Surveys & Feedback
- Known Issue Management
- Knowledge Base
- Contract (SLA Management)
- Automated Routing
- Alerts (Escalation)
- Self Service Portal
- Live Chat
- Incident Management
- Macros (Templated Responses)
- Community Forums
Helpy Price Plans
- Basic
- Essential
- Total
- Self Hosted
- Enterprise
Issuetrak Application Type
- Help Desk Software
- Help Desk Software For Mac
Issuetrak Features
- Incident Management
- Multi-Channel Communication
- Macros (Templated Responses)
- Document Storage
- Customizable Branding
- Ticket Management
- Surveys & Feedback
- Known Issue Management
- Knowledge Base
- Contract (SLA Management)
- Automated Routing
- Alerts (Escalation)
- Self Service Portal
- Live Chat
- Social Media Integration
- Community Forums
Issuetrak Price Plans
- On-Premise
- Cloud
- Cloud+
due.work Application Type
- Help Desk Software
- Help Desk Software For Mac
due.work Features
- Incident Management
- Multi-Channel Communication
- Macros (Templated Responses)
- Document Storage
- Customizable Branding
- Ticket Management
- Surveys & Feedback
- Known Issue Management
- Knowledge Base
- Automated Routing
- Alerts (Escalation)
- Self Service Portal
- Live Chat
- Social Media Integration
- Contract (SLA Management)
- Community Forums
due.work Price Plans
- Premium
- Basic
- Enterprise
Motadata HelpDesk Application Type
- Help Desk Software
- Help Desk Software For Mac
Motadata HelpDesk Features
- Incident Management
- Social Media Integration
- Multi-Channel Communication
- Macros (Templated Responses)
- Document Storage
- Ticket Management
- Surveys & Feedback
- Known Issue Management
- Knowledge Base
- Contract (SLA Management)
- Automated Routing
- Alerts (Escalation)
- Self Service Portal
- Live Chat
- Customizable Branding
- Community Forums
Motadata HelpDesk Price Plans
- Motadata HelpDesk
Ameyo Fusion CX Application Type
- Help Desk Software
- Help Desk Software For Mac
Ameyo Fusion CX Features
- Social Media Integration
- Customizable Branding
- Ticket Management
- Surveys & Feedback
- Knowledge Base
- Automated Routing
- Alerts (Escalation)
- Self Service Portal
- Incident Management
- Multi-Channel Communication
- Macros (Templated Responses)
- Document Storage
- Known Issue Management
- Contract (SLA Management)
- Community Forums
- Live Chat
Ameyo Fusion CX Price Plans
- Ameyo Fusion CX Custom Plan
Help Desk Premier Application Type
- Help Desk Software
- Help Desk Software For Mac
Help Desk Premier Features
- Incident Management
- Document Storage
- Ticket Management
- Surveys & Feedback
- Knowledge Base
- Community Forums
- Automated Routing
- Alerts (Escalation)
- Self Service Portal
- Social Media Integration
- Multi-Channel Communication
- Macros (Templated Responses)
- Customizable Branding
- Known Issue Management
- Contract (SLA Management)
- Live Chat
Help Desk Premier Price Plans
- Help Desk Premier
Support Hub Application Type
- Help Desk Software
- Help Desk Software For Mac
Support Hub Features
- Ticket Management
- Knowledge Base
- Live Chat
- Incident Management
- Social Media Integration
- Multi-Channel Communication
- Macros (Templated Responses)
- Document Storage
- Customizable Branding
- Surveys & Feedback
- Known Issue Management
- Contract (SLA Management)
- Community Forums
- Automated Routing
- Alerts (Escalation)
- Self Service Portal
Support Hub Price Plans
- Starter
- Standard
- Elite
- Free
Freshdesk Application Type
- Help Desk Software
Freshdesk Features
- Incident Management
- Social Media Integration
- Multi-Channel Communication
- Macros (Templated Responses)
- Customizable Branding
- Ticket Management
- Surveys & Feedback
- Known Issue Management
- Knowledge Base
- Contract (SLA Management)
- Community Forums
- Automated Routing
- Alerts (Escalation)
- Self Service Portal
- Live Chat
- Document Storage
Freshdesk Price Plans
- Growth
- Pro
- Enterprise
- Free
Zoho Desk Application Type
- Help Desk Software
Zoho Desk Features
- Incident Management
- Social Media Integration
- Multi-Channel Communication
- Macros (Templated Responses)
- Document Storage
- Customizable Branding
- Ticket Management
- Surveys & Feedback
- Known Issue Management
- Knowledge Base
- Contract (SLA Management)
- Community Forums
- Automated Routing
- Alerts (Escalation)
- Self Service Portal
- Live Chat
Zoho Desk Price Plans
- Standard
- Professional
- Enterprise
- Free
osTicket Application Type
- Help Desk Software
osTicket Features
- Incident Management
- Social Media Integration
- Multi-Channel Communication
- Macros (Templated Responses)
- Document Storage
- Customizable Branding
- Ticket Management
- Surveys & Feedback
- Known Issue Management
- Knowledge Base
- Contract (SLA Management)
- Community Forums
- Automated Routing
- Alerts (Escalation)
- Self Service Portal
- Live Chat
osTicket Price Plans
- Cloud Hosted
- Open Source
- Virtual Appliance
Kayako Application Type
- Help Desk Software
Kayako Features
- Incident Management
- Social Media Integration
- Multi-Channel Communication
- Macros (Templated Responses)
- Document Storage
- Customizable Branding
- Ticket Management
- Surveys & Feedback
- Known Issue Management
- Knowledge Base
- Contract (SLA Management)
- Community Forums
- Automated Routing
- Alerts (Escalation)
- Self Service Portal
- Live Chat
Kayako Price Plans
- Kayako Cloud
- Classic On-Prem
Agiloft Application Type
- Help Desk Software
Agiloft Features
- Incident Management
- Social Media Integration
- Multi-Channel Communication
- Macros (Templated Responses)
- Document Storage
- Customizable Branding
- Ticket Management
- Surveys & Feedback
- Known Issue Management
- Knowledge Base
- Contract (SLA Management)
- Community Forums
- Automated Routing
- Alerts (Escalation)
- Self Service Portal
- Live Chat
Agiloft Price Plans
- Free trial
- Professional
- Professional Extended
- Enterprise
- Enterprise Extended
UVdesk Application Type
- Help Desk Software
UVdesk Features
- Incident Management
- Social Media Integration
- Multi-Channel Communication
- Macros (Templated Responses)
- Document Storage
- Customizable Branding
- Ticket Management
- Surveys & Feedback
- Known Issue Management
- Knowledge Base
- Contract (SLA Management)
- Community Forums
- Automated Routing
- Alerts (Escalation)
- Self Service Portal
- Live Chat
UVdesk Price Plans
- Pro
- Enterprise
- Open Source
HubSpot Service Hub Application Type
- Help Desk Software
HubSpot Service Hub Features
- Incident Management
- Social Media Integration
- Multi-Channel Communication
- Macros (Templated Responses)
- Document Storage
- Customizable Branding
- Ticket Management
- Surveys & Feedback
- Known Issue Management
- Knowledge Base
- Contract (SLA Management)
- Community Forums
- Automated Routing
- Alerts (Escalation)
- Self Service Portal
- Live Chat
HubSpot Service Hub Price Plans
- Starter
- Professional
- Enterprise
- Free
Wowdesk Application Type
- Help Desk Software
Wowdesk Features
- Incident Management
- Social Media Integration
- Multi-Channel Communication
- Macros (Templated Responses)
- Document Storage
- Customizable Branding
- Ticket Management
- Surveys & Feedback
- Known Issue Management
- Knowledge Base
- Contract (SLA Management)
- Community Forums
- Automated Routing
- Alerts (Escalation)
- Self Service Portal
- Live Chat
Wowdesk Price Plans
- Starter
- Professional
- Enterprise
- Free
SherpaDesk Application Type
- Help Desk Software
SherpaDesk Features
- Incident Management
- Social Media Integration
- Document Storage
- Customizable Branding
- Ticket Management
- Surveys & Feedback
- Known Issue Management
- Knowledge Base
- Contract (SLA Management)
- Automated Routing
- Alerts (Escalation)
- Self Service Portal
- Live Chat
- Recurring (Subscription Billing)
- Project Billing
- Online Invoicing
- Invoice History
- Hourly Billing
- Customizable Invoices
- Time & Expense Tracking
- Task Management
- Status Tracking
- Project Planning
- Percent-Complete Tracking
- Timesheet Management
- Mobile Time Tracking
- Billable & Non-billable Hours
- Automatic Time Capture
- Employee Database
- Leave Tracking (Vacation)
- Billing and Invoicing
- Time Tracking
- Task Tracking
- Task Scheduling
- Task Assigning
- Reporting (Analytics)
- Progress Tracking
- Collaboration Tools
- Multi-Channel Communication
- Macros (Templated Responses)
- Community Forums
- Offline Payments
- Tax Calculator
- Dunning Management
- Payment Reminders
- Quotes (Estimates)
- Payment Processing
- Contact Database
- Online Payments
- Mobile Payments
- Customer Portal
- Contingency Billing
- Multi-Currency
- Timeline View
- Project Templates
- Idea Management
- Kanban Board
- Recurring Task Management
- Resource Management
- Requirement Management
- Portfolio Management
- Milestone Tracking
- IT Project Management
- Issue Management
- Budget Management
- Overtime Calculation
- Offline Time Tracking
- Multiple Billing Rates
- Gantt Charts
- Gamification
- Alerts
SherpaDesk Price Plans
- Base Camp
- High Camp
- Contractors License
- Single Agent
Sugester Application Type
- Help Desk Software
Sugester Features
- Incident Management
- Social Media Integration
- Multi-Channel Communication
- Macros (Templated Responses)
- Document Storage
- Customizable Branding
- Ticket Management
- Surveys & Feedback
- Known Issue Management
- Knowledge Base
- Contract (SLA Management)
- Community Forums
- Automated Routing
- Alerts (Escalation)
- Self Service Portal
- Live Chat
Sugester Price Plans
- Pro
- Max
- Enterprise
- Free Forever
Faveo HELPDESK Application Type
- Help Desk Software
Faveo HELPDESK Features
- Incident Management
- Social Media Integration
- Multi-Channel Communication
- Macros (Templated Responses)
- Customizable Branding
- Ticket Management
- Knowledge Base
- Contract (SLA Management)
- Community Forums
- Automated Routing
- Alerts (Escalation)
- Self Service Portal
- Document Storage
- Surveys & Feedback
- Known Issue Management
- Live Chat
Faveo HELPDESK Price Plans
- Startup (Helpdesk - Perpetual)
- SME (Helpdesk - Perpetual)
- Startup (Helpdesk - Recurring)
- SME (Helpdesk - Recurring)
- Faveo Managed Cloud Hosting
- Freelancer (Helpdesk - Perpetual)
- Enterprise (Helpdesk - Perpetual)
- Freelancer (Helpdesk - Recurring)
- Company (Helpdesk - Recurring)
Desk360 Application Type
- Help Desk Software
Desk360 Features
- Social Media Integration
- Multi-Channel Communication
- Macros (Templated Responses)
- Customizable Branding
- Ticket Management
- Surveys & Feedback
- Known Issue Management
- Knowledge Base
- Contract (SLA Management)
- Automated Routing
- Alerts (Escalation)
- Self Service Portal
- Live Chat
- Incident Management
- Document Storage
- Community Forums
Desk360 Price Plans
- Business
- Basic
- Enterprise
NABD System Application Type
- Help Desk Software
NABD System Features
- Multi-Channel Communication
- Macros (Templated Responses)
- Document Storage
- Customizable Branding
- Ticket Management
- Surveys & Feedback
- Known Issue Management
- Knowledge Base
- Contract (SLA Management)
- Automated Routing
- Alerts (Escalation)
- Self Service Portal
- Live Chat
- Incident Management
- Social Media Integration
- Community Forums
NABD System Price Plans
- Professional
- Enterprise
- Free
Spiceworks Help Desk Application Type
- Help Desk Software
Spiceworks Help Desk Features
- Incident Management
- Multi-Channel Communication
- Customizable Branding
- Ticket Management
- Surveys & Feedback
- Known Issue Management
- Knowledge Base
- Contract (SLA Management)
- Automated Routing
- Alerts (Escalation)
- Self Service Portal
- Live Chat
- Social Media Integration
- Macros (Templated Responses)
- Document Storage
- Community Forums
Spiceworks Help Desk Price Plans
- Individual Plan
- Team Plan
- Enterprise Plan
- Custom Plan
AlphaCX Application Type
- Help Desk Software
AlphaCX Features
- Incident Management
- Social Media Integration
- Multi-Channel Communication
- Macros (Templated Responses)
- Document Storage
- Customizable Branding
- Ticket Management
- Surveys & Feedback
- Known Issue Management
- Knowledge Base
- Contract (SLA Management)
- Automated Routing
- Alerts (Escalation)
- Self Service Portal
- Live Chat
- Community Forums
AlphaCX Price Plans
- Alpha Plan
- Free Plan
- Enterprise
Kiodesk Application Type
- Help Desk Software
Kiodesk Features
- Incident Management
- Social Media Integration
- Multi-Channel Communication
- Macros (Templated Responses)
- Document Storage
- Customizable Branding
- Ticket Management
- Surveys & Feedback
- Known Issue Management
- Knowledge Base
- Contract (SLA Management)
- Community Forums
- Automated Routing
- Alerts (Escalation)
- Self Service Portal
- Live Chat
Kiodesk Price Plans
- Kiodesk
Raiseaticket Application Type
- Help Desk Software
Raiseaticket Features
- Incident Management
- Multi-Channel Communication
- Macros (Templated Responses)
- Document Storage
- Ticket Management
- Known Issue Management
- Knowledge Base
- Contract (SLA Management)
- Automated Routing
- Alerts (Escalation)
- Self Service Portal
- Live Chat
- Social Media Integration
- Customizable Branding
- Surveys & Feedback
- Community Forums
Raiseaticket Price Plans
- Raiseaticket
- On-Premise
Desky Application Type
- Help Desk Software
Desky Features
- Incident Management
- Multi-Channel Communication
- Macros (Templated Responses)
- Document Storage
- Customizable Branding
- Ticket Management
- Known Issue Management
- Knowledge Base
- Contract (SLA Management)
- Automated Routing
- Alerts (Escalation)
- Self Service Portal
- Live Chat
- Social Media Integration
- Surveys & Feedback
- Community Forums
Desky Price Plans
- Freelancer
- Startup
- Business
- Enterprise
- Free
SeamlessDesk Application Type
- Help Desk Software
SeamlessDesk Features
- Incident Management
- Document Storage
- Customizable Branding
- Ticket Management
- Surveys & Feedback
- Known Issue Management
- Knowledge Base
- Contract (SLA Management)
- Community Forums
- Automated Routing
- Alerts (Escalation)
- Self Service Portal
- Social Media Integration
- Multi-Channel Communication
- Macros (Templated Responses)
- Live Chat
SeamlessDesk Price Plans
- 3 Agents
- 6 Agents
- 9 Agents
- 12 Plus Agents
- Free Plan
Spiraldesk Application Type
- Help Desk Software
Spiraldesk Features
- Incident Management
- Social Media Integration
- Multi-Channel Communication
- Macros (Templated Responses)
- Document Storage
- Customizable Branding
- Ticket Management
- Surveys & Feedback
- Known Issue Management
- Knowledge Base
- Automated Routing
- Alerts (Escalation)
- Self Service Portal
- Live Chat
- Contract (SLA Management)
- Community Forums
Spiraldesk Price Plans
- Curl
- Radial
- Elegant
- Lite
ngDesk Application Type
- Help Desk Software
ngDesk Features
- Social Media Integration
- Multi-Channel Communication
- Macros (Templated Responses)
- Customizable Branding
- Ticket Management
- Surveys & Feedback
- Knowledge Base
- Contract (SLA Management)
- Automated Routing
- Alerts (Escalation)
- Self Service Portal
- Live Chat
- Incident Management
- Document Storage
- Known Issue Management
- Community Forums
ngDesk Price Plans
- Team
- Enterprise
- ngDesk
eStreamDesk Application Type
- Help Desk Software
eStreamDesk Features
- Social Media Integration
- Multi-Channel Communication
- Customizable Branding
- Ticket Management
- Surveys & Feedback
- Knowledge Base
- Automated Routing
- Alerts (Escalation)
- Self Service Portal
- Live Chat
- Incident Management
- Macros (Templated Responses)
- Document Storage
- Known Issue Management
- Contract (SLA Management)
- Community Forums
eStreamDesk Price Plans
- SMALL BUSINESS
- PROFESSIONAL
- ENTERPRISE
- FREELANCER
EngageBay Helpdesk System Application Type
- Help Desk Software
EngageBay Helpdesk System Features
- Incident Management
- Social Media Integration
- Multi-Channel Communication
- Macros (Templated Responses)
- Document Storage
- Customizable Branding
- Ticket Management
- Surveys & Feedback
- Known Issue Management
- Knowledge Base
- Automated Routing
- Alerts (Escalation)
- Live Chat
- Contract (SLA Management)
- Community Forums
- Self Service Portal
EngageBay Helpdesk System Price Plans
- EngageBay HelpDesk System
List of Help Desk Software
PRODUCT NAME | PRICE TAGLINE |
---|---|
LiveAgent | |
SysAid | |
Vision Helpdesk | |
Reamaze | |
Front | |
Trengo | |
Atera | |
UseResponse | |
HappyFox | |
Dixa |