- Best Help Desk Software
Best Help Desk Software in 2024
Welcome to our curated list of the Best Help Desk Software available in the market. We've carefully selected these products based on their features, user-friendliness, customer reviews, and overall performance. Whether you're a freelancer, small business owner, or enterprise, you'll find a suitable project management solution here.
LiveAgent Application Type
- Help Desk Software
- Help Desk Software For Mac
LiveAgent Features
- Incident Management
- Social Media Integration
- Multi-Channel Communication
- Macros (Templated Responses)
- Document Storage
- Customizable Branding
- Ticket Management
- Surveys & Feedback
- Known Issue Management
- Knowledge Base
- Contract (SLA Management)
- Community Forums
- Automated Routing
- Alerts (Escalation)
- Self Service Portal
- Live Chat
- Visitor Targeting
- Video Chat
- Transfers
- Shortcut Messages
- Offline Form
- Knowledge Database
- Co-Browsing
- Call Me Option
- Agent Scheduling
- Persistent Chat
LiveAgent Price Plans
- Ticket
- Ticket+Chat
- All-inclusive
- Free
SysAid Application Type
- Help Desk Software
- Help Desk Software For Mac
SysAid Features
- Incident Management
- Social Media Integration
- Multi-Channel Communication
- Macros (Templated Responses)
- Document Storage
- Customizable Branding
- Ticket Management
- Surveys & Feedback
- Known Issue Management
- Knowledge Base
- Contract (SLA Management)
- Community Forums
- Automated Routing
- Alerts (Escalation)
- Self Service Portal
- Live Chat
SysAid Price Plans
- Help Desk
- ITSM
- ITSM AI
Vision Helpdesk Application Type
- Help Desk Software
- Help Desk Software For Mac
Vision Helpdesk Features
- Incident Management
- Social Media Integration
- Multi-Channel Communication
- Macros (Templated Responses)
- Document Storage
- Customizable Branding
- Ticket Management
- Surveys & Feedback
- Known Issue Management
- Knowledge Base
- Contract (SLA Management)
- Community Forums
- Automated Routing
- Alerts (Escalation)
- Self Service Portal
- Live Chat
Vision Helpdesk Price Plans
- Starter Help Desk
- Pro Help Desk
- Satellite Help Desk
- Pro Service Desk
Reamaze Application Type
- Help Desk Software
- Help Desk Software For Mac
Reamaze Features
- Incident Management
- Social Media Integration
- Multi-Channel Communication
- Macros (Templated Responses)
- Document Storage
- Customizable Branding
- Ticket Management
- Surveys & Feedback
- Known Issue Management
- Knowledge Base
- Contract (SLA Management)
- Automated Routing
- Alerts (Escalation)
- Self Service Portal
- Live Chat
- Visitor Targeting
- Video Chat
- Transfers
- Shortcut Messages
- Offline Form
- Knowledge Database
- Co-Browsing
- Call Me Option
- Agent Scheduling
- Community Forums
- Persistent Chat
Reamaze Price Plans
- Basic
- Pro
- Plus
- Enterprise
Front Application Type
- Help Desk Software
- Help Desk Software For Mac
Front Features
- Incident Management
- Social Media Integration
- Multi-Channel Communication
- Macros (Templated Responses)
- Document Storage
- Customizable Branding
- Ticket Management
- Surveys & Feedback
- Known Issue Management
- Knowledge Base
- Contract (SLA Management)
- Automated Routing
- Alerts (Escalation)
- Self Service Portal
- Live Chat
- Group Calendars
- Discussion Boards
- Cooperative Writing
- Chat (Messaging)
- Brainstorming
- Content Management
- Task Management
- Project Management
- Contact Management
- Document Management
- Version Control
- Community Forums
- Synchronous Editing
- Audio Video Conferencing
Front Price Plans
- Starter
- Prime
- Enterprise
Trengo Application Type
- Help Desk Software
- Help Desk Software For Mac
Trengo Features
- Social Media Integration
- Multi-Channel Communication
- Macros (Templated Responses)
- Document Storage
- Customizable Branding
- Ticket Management
- Surveys & Feedback
- Known Issue Management
- Knowledge Base
- Contract (SLA Management)
- Community Forums
- Automated Routing
- Alerts (Escalation)
- Self Service Portal
- Live Chat
- Incident Management
Trengo Price Plans
- Grow
- Scale
- Enterprise
Atera Application Type
- Help Desk Software
- Help Desk Software For Mac
Atera Features
- Incident Management
- Multi-Channel Communication
- Document Storage
- Customizable Branding
- Ticket Management
- Surveys & Feedback
- Known Issue Management
- Knowledge Base
- Contract (SLA Management)
- Community Forums
- Automated Routing
- Alerts (Escalation)
- Self Service Portal
- Live Chat
- Social Media Integration
- Macros (Templated Responses)
Atera Price Plans
- Pro (MSP)
- Growth (MSP)
- Power (MSP)
- Professional (IT Department)
- Expert (MSP)
- Master (IT Department)
UseResponse Application Type
- Help Desk Software
- Help Desk Software For Mac
UseResponse Features
- Social Media Integration
- Multi-Channel Communication
- Macros (Templated Responses)
- Document Storage
- Customizable Branding
- Ticket Management
- Surveys & Feedback
- Known Issue Management
- Knowledge Base
- Contract (SLA Management)
- Community Forums
- Automated Routing
- Alerts (Escalation)
- Self Service Portal
- Live Chat
- Visitor Targeting
- Transfers
- Shortcut Messages
- Offline Form
- Knowledge Database
- Agent Scheduling
- Incident Management
- Video Chat
- Persistent Chat
- Co-Browsing
- Call Me Option
UseResponse Price Plans
- Enterprise Cloud
- On-Premise Solution
HappyFox Application Type
- Help Desk Software
- Help Desk Software For Mac
HappyFox Features
- Incident Management
- Social Media Integration
- Multi-Channel Communication
- Macros (Templated Responses)
- Document Storage
- Customizable Branding
- Ticket Management
- Surveys & Feedback
- Known Issue Management
- Knowledge Base
- Contract (SLA Management)
- Community Forums
- Automated Routing
- Alerts (Escalation)
- Self Service Portal
- Live Chat
HappyFox Price Plans
- Mighty (Agent-Based)
- Fantastic (Agent-Based)
- Enterprise (Agent-Based)
- Enterprise Plus (Agent-Based)
- Starter (Unlimited Agents)
- Growth (Unlimited Agents)
- Scale (Unlimited Agents)
- Scale Plus (Unlimited Agents)
Dixa Application Type
- Help Desk Software
- Help Desk Software For Mac
Dixa Features
- Incident Management
- Social Media Integration
- Multi-Channel Communication
- Macros (Templated Responses)
- Customizable Branding
- Ticket Management
- Surveys & Feedback
- Known Issue Management
- Knowledge Base
- Contract (SLA Management)
- Automated Routing
- Alerts (Escalation)
- Self Service Portal
- Live Chat
- Visitor Targeting
- Transfers
- Shortcut Messages
- Persistent Chat
- Knowledge Database
- Co-Browsing
- Call Me Option
- Agent Scheduling
- Outbound Call Center
- Inbound Call Center
- Concurrency Support
- Queue Management (Calls)
- IVR Support
- Auto Call Recording
- Call Monitoring
- Document Storage
- Community Forums
- Video Chat
- Offline Form
- Progressive Dialer
- Predictive Dialer
Dixa Price Plans
- Essential
- Growth
- Ultimate
- Custom
Helpy Application Type
- Help Desk Software
- Help Desk Software For Mac
Helpy Features
- Social Media Integration
- Multi-Channel Communication
- Document Storage
- Customizable Branding
- Ticket Management
- Surveys & Feedback
- Known Issue Management
- Knowledge Base
- Contract (SLA Management)
- Automated Routing
- Alerts (Escalation)
- Self Service Portal
- Live Chat
- Incident Management
- Macros (Templated Responses)
- Community Forums
Helpy Price Plans
- Basic
- Essential
- Total
- Self Hosted
- Enterprise
Issuetrak Application Type
- Help Desk Software
- Help Desk Software For Mac
Issuetrak Features
- Incident Management
- Multi-Channel Communication
- Macros (Templated Responses)
- Document Storage
- Customizable Branding
- Ticket Management
- Surveys & Feedback
- Known Issue Management
- Knowledge Base
- Contract (SLA Management)
- Automated Routing
- Alerts (Escalation)
- Self Service Portal
- Live Chat
- Social Media Integration
- Community Forums
Issuetrak Price Plans
- On-Premise
- Cloud
- Cloud+
due.work Application Type
- Help Desk Software
- Help Desk Software For Mac
due.work Features
- Incident Management
- Multi-Channel Communication
- Macros (Templated Responses)
- Document Storage
- Customizable Branding
- Ticket Management
- Surveys & Feedback
- Known Issue Management
- Knowledge Base
- Automated Routing
- Alerts (Escalation)
- Self Service Portal
- Live Chat
- Social Media Integration
- Contract (SLA Management)
- Community Forums
due.work Price Plans
- Premium
- Basic
- Enterprise
Motadata HelpDesk Application Type
- Help Desk Software
- Help Desk Software For Mac
Motadata HelpDesk Features
- Incident Management
- Social Media Integration
- Multi-Channel Communication
- Macros (Templated Responses)
- Document Storage
- Ticket Management
- Surveys & Feedback
- Known Issue Management
- Knowledge Base
- Contract (SLA Management)
- Automated Routing
- Alerts (Escalation)
- Self Service Portal
- Live Chat
- Customizable Branding
- Community Forums
Motadata HelpDesk Price Plans
- Motadata HelpDesk
Ameyo Fusion CX Application Type
- Help Desk Software
- Help Desk Software For Mac
Ameyo Fusion CX Features
- Social Media Integration
- Customizable Branding
- Ticket Management
- Surveys & Feedback
- Knowledge Base
- Automated Routing
- Alerts (Escalation)
- Self Service Portal
- Incident Management
- Multi-Channel Communication
- Macros (Templated Responses)
- Document Storage
- Known Issue Management
- Contract (SLA Management)
- Community Forums
- Live Chat
Ameyo Fusion CX Price Plans
- Ameyo Fusion CX Custom Plan
List of Best Help Desk Software
| PRODUCT NAME | PRICE TAGLINE |
|---|---|
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LiveAgent
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SysAid
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Vision Helpdesk
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Reamaze
|
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Front
|
|
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Trengo
|
|
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Atera
|
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UseResponse
|
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HappyFox
|
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Dixa
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